Prompt response
New online inquiries receive a clear, professional acknowledgment during your defined after-hours window.
Let's talkAfter-hours lead response for home-service companies
Your leads don't stop at 5.
Neither do we.
We respond to new online inquiries, gather essential project information, and help move qualified prospects toward an appointment—after your workday ends.
Based in Southwest MissouriBuilt for service-based companiesYour rules. Your brand.
THE SECOND-SHIFT ADVANTAGE
The first company to respond often gets the conversation.
When an inquiry arrives after hours, waiting until morning can mean competing with every contractor who answered first. Second Shift Leads helps close that response gap without adding another full-time employee.
WHY SECOND SHIFT LEADS EXISTS
Built by someone who understands that opportunity doesn't follow office hours.
I'm Garrison Yearack, Founder and CEO of Second Shift Leads. I created the company to give service-business owners a dependable way to respond when customers reach out after the workday ends.
Our role is simple: represent your company professionally, collect the information your team needs, and make sure tomorrow begins with organized opportunities instead of unanswered inquiries.
Garrison Yearack Founder & CEOWHAT WE HANDLE
A professional extension
of your team.
We follow your service area, qualification standards, scheduling guidelines, and preferred tone.
Lead qualification
We gather the project type, location, timing, scope, and other details your team needs.
Appointment support
Qualified prospects are guided toward the appropriate next step based on your scheduling rules.
Organized handoff
Your team starts the next day with clear lead notes, current status, and follow-up priorities.
YOUR EVENING COVERAGE WINDOW
We're ready when your daytime team signs off.
MONDAY–FRIDAY5:30–9:00 PMCentral Time
Coverage is guided by your company's service area, availability, qualification standards, and escalation rules.
HOW IT WORKS
Simple for your team.
Professional for your leads.
We build the process around the way your business already operates.
- 01
Define your playbook
We learn your services, territory, ideal projects, common questions, and scheduling preferences.
- 02
Connect your inquiries
We establish a clear workflow for the website and social-media leads you want covered.
- 03
We work the second shift
Incoming prospects receive timely, professional attention according to your rules.
- 04
You receive the handoff
Lead details and next steps are organized so your daytime team can take over confidently.
BUILT FOR HOME SERVICES
Made for businesses that win through fast, trustworthy follow-up.
RoofingPlumbingHVACElectricalLandscapingPaintingRemodelingPest controlTree serviceExterior cleaning
LIMITED INTRODUCTORY OFFER
Fourteen days. One clearer way to handle every evening inquiry.
Experience the process with your company's real inquiries and operating standards before making a longer commitment.
Build your playbook
We define your services, territory, tone, qualifying questions, scheduling rules, and escalation needs.
Cover real inquiries
Eligible evening leads receive a prompt, professional response and a clearly documented next step.
Review the results
We examine the handoffs, refine the process, and decide together whether ongoing coverage is the right fit.
COMMON QUESTIONS
A few things
you may be wondering.
Will responses sound like our company?+
Yes. We create a client-specific playbook using your preferred tone, service details, qualification rules, and escalation guidelines.
Do you replace our sales team?+
No. We help your team by handling the critical first response and organizing the information needed for a confident follow-up.
Which types of leads can you handle?+
We focus on online inquiries, including website contact forms and social-media lead submissions, using an agreed workflow.
What happens during the 14-day pilot?+
We define a focused coverage plan, handle eligible inquiries, document outcomes, and review the process with you at the end of the pilot.
SECOND SHIFT INSIGHTS
Practical ideas for turning more inquiries into conversations.
LEAD RESPONSE · 7 MIN READ
→How Many Leads Does Your Service Business Lose After 5 PM?
Discover where after-hours inquiries commonly fall through the cracks—and how a clear response process can help your team capture more opportunities.
START A CONVERSATION
Tell us where your leads are getting stuck.
You don't need a finished plan. Share a little about your business and we'll help identify the strongest place to begin.