Second Shift Leads LLC ("Second Shift Leads," "we," "our," or "us") provides lead-response, qualification, appointment-setting, and related services for service-based companies. This Privacy Policy explains how we collect, use, disclose, retain, and protect information through getsecondshiftleads.com, our secure client portal, our mobile application, and related services (collectively, the "Services").
Information we collect
Client account information
We may collect a client user's name, business name, business email address, role, account identifiers, and authentication or session information. We use this information to administer accounts, verify authorized access, associate users with the correct company, protect the Services, and provide support.
Prospect and service-request information
When a prospect requests information, a quote, an estimate, an appointment, or another service, we may collect the prospect's name, telephone number, email address, service address or job location, requested service, project details, preferred contact information, and other information the prospect chooses to provide.
This information may be provided directly to Second Shift Leads, submitted through a form or communication channel we manage, or supplied by a client. We use it to respond to the request, qualify the opportunity, arrange follow-up, deliver the lead to the appropriate client, and maintain a record of the request and its status.
Website, device, and security information
We and our service providers may process IP addresses, browser or device information, timestamps, security events, authentication records, session identifiers, and similar technical information to operate and secure the Services, prevent unauthorized access, and troubleshoot problems.
The mobile application stores a revocable session credential in protected device storage after an authorized user connects the app to a verified client account. We do not store the user's account PIN in readable form.
Communications
We may retain emails, form submissions, support requests, appointment communications, and other correspondence when needed to provide the Services, maintain business records, or resolve a request.
How we use information
- Provide, operate, maintain, and secure the Services;
- Respond to prospects and deliver qualified opportunities to the appropriate client;
- Display assigned lead records in an authorized client's portal or mobile app;
- Facilitate follow-up and appointment setting;
- Maintain lead status, account, security, and service records;
- Communicate about accounts, service requests, support, and material service updates;
- Detect, investigate, and prevent fraud, abuse, or unauthorized access;
- Improve reliability, customer experience, and business operations; and
- Comply with applicable legal obligations and enforce our agreements.
We do not use information collected through the app for cross-app tracking or third-party targeted advertising. We do not sell personal information.
How we disclose information
- To the applicable client: Prospect and service-request information is delivered to the company assigned to respond to that opportunity.
- To service providers: Providers supporting hosting, security, authentication, business email, forms, scheduling, and application delivery may process information only as needed to perform services for us and are expected to protect it consistently with their obligations.
- For legal and safety reasons: We may disclose information when reasonably necessary to comply with law or legal process, protect rights and safety, investigate misuse, or enforce an agreement.
- In a business transaction: Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate protections.
We do not disclose prospect information to unrelated companies for their independent marketing purposes.
Data retention
We retain information only for as long as reasonably necessary to provide the Services, maintain appropriate business and security records, fulfill contractual commitments, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary based on the type of record, the client relationship, operational needs, and applicable law.
When information is no longer reasonably required, we may delete it, de-identify it, or securely isolate it from active use. Backup copies may remain for a limited period until they are overwritten through normal backup processes.
Your choices and requests
Depending on your relationship with Second Shift Leads and applicable law, you may request access to, correction of, or deletion of personal information associated with you. To submit a request, email info@getsecondshiftleads.com with the subject line Privacy Request. We may need to verify your identity and authority. If information is controlled by one of our clients, we may direct the request to that client or assist the client in responding.
Client users may request that their mobile sessions be revoked. Signing out revokes the active app session. Deleting the app removes locally stored app data from that device but may not delete business records retained in the Services.
Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. These include access controls, account authorization, protected sessions, and encrypted credential storage where appropriate. No method of transmission or storage is completely secure.
Children's privacy
The Services are intended for businesses and individuals seeking services from those businesses. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the app.
Third-party services and links
The Services may rely on or link to third-party websites and service providers. Their handling of information may be governed by their own terms and privacy policies. We select providers for legitimate operational purposes and expect providers processing information for us to maintain appropriate protections.
Changes to this policy
We may update this Privacy Policy as our Services, practices, or legal obligations change. We will post the updated policy with a revised effective date and may provide additional notice when a change is material.
Contact us
Second Shift Leads LLC
Missouri, United States
info@getsecondshiftleads.com
getsecondshiftleads.com